SUPPORTHelp
OneReel Cam
Support
Questions about how to use the app, bug reports, or anything about your purchase — just send us an email at the address below.
Contact us
We usually reply within 2–3 business days. You can write to us in English or Japanese.
When reporting a bug, including the following helps us look into it faster.
- The app version (you can find it in the app under “Settings → App Info”)
- Your iPhone model and iOS version
- What you did, and what happened
You can also reach us from “Settings → Support → Feedback” in the app.
FAQ
Getting started
Can I export without editing?
Yes. Every time you add a clip, your reel plays back as a single video, and you can save it as is.
Are my videos stored in the cloud?
No. There’s no account and no cloud sync — everything stays on your device.
Which devices are supported?
iPhone with iOS 17 or later. iPad is not supported.
How many reels can I make, and how many clips can a reel hold?
There’s no limit on clips — keep filming as long as your device has free space. The free version lets you create up to 5 reels; for more, get OneReel Pro.
Filming and importing
Can I add videos from the Photos app?
Yes. You can add existing videos to a reel. Photos (still images) can’t be imported.
Will the original video in the Photos app be deleted?
No. A copy is added to the reel, so the original stays right where it is.
Can I mix portrait and landscape videos?
Yes. You can switch a reel’s orientation anytime, and clips in the other orientation are played and exported over a blurred background so they fit the frame.
Editing
If I trim a clip, can I get the original length back?
Yes. Trimming never changes the original footage, so you can go back to the full length anytime.
Can I change the order of clips?
Yes. Press and hold a clip, then drag it wherever you like.
Some clips have sound I don’t want
You can mute each clip individually. You can also adjust the music volume and the video volume separately.
Can I use my own songs as music?
Yes. You can use songs from My Music (the music library on your device). Protected Apple Music songs can’t be selected.
Exporting and sharing
Where are exported videos saved?
They’re saved to the Photos app, and you can share them right away. They’re also gathered in an album called “OneReel”.
My export never finishes
If you close the app or switch to another app while exporting, the export may be interrupted. Please keep the screen open until it finishes. Longer reels take more time.
Can I split a video to fit social media length limits?
Yes. You can save it in 60-second pieces, ready to post straight to social media.
Can I export just some of the clips?
Yes. You can pick a single clip and save it. You can also choose whether to include the music, filters, and stickers.
Can I save in 4K?
4K is available only when your reel includes footage filmed in 4K. Otherwise you can save in 720p or Full HD.
About OneReel Pro (one-time purchase)
Even for free, you can do everything from filming to turning it all into one video and saving it. OneReel Pro is a one-time payment — no additional charges after that.
| As many reels as you like | The 5-reel limit goes away. |
|---|---|
| No watermark | The watermark no longer appears on exported videos. |
| Export clips all at once | Export every clip in a reel to the Photos app in one go. |
About your purchase
I got a new iPhone. Can I keep my purchase?
Yes. Sign in with the same Apple Account you used to buy it, open “Settings → OneReel Pro” in the app, and tap “Restore Purchase”. You won’t be charged again.
I have a code
Tap “Redeem Code” on the OneReel Pro screen to open Apple’s redemption screen.
I’d like a refund
Payments are made through the App Store, so refunds are handled by Apple. Please request one at reportaproblem.apple.com.
Requirements and your data
| OS | iOS 17.0 or later |
|---|---|
| Devices | iPhone (iPad is not supported) |
| Account | Not required |
| Where data is stored | On your device only. Your videos are never sent to our servers |
| Deleting data | You can delete reels and clips in the app. Deleting the app also deletes all of its data |
For details, please see our Privacy Policy.